Refunds & Exchanges
Returning an item
If you're not happy or unsatisfied with an item you purchased from www.modmypi.com you may return it within 10 days of purchase, and as long as the item has been unused and has the original packaging you can send it back. The goods must be unused, in their original packaging and include all parts, accessories, manuals and tools that came with the product. If you wish to return an item please email email@example.com and mark your subject as ‘Returns: Order No. ****’ (Please enter your order number in place of the *’s) All items being returned are your responsibility until they reach our warehouse. We strongly advise that you send via recorded delivery. Please ensure you package your return to prevent any damage to the items, as any damage caused in transit we cannot be held responsible for. Please also include your name, address, email, contact number and order number when returning your item, therefore we can locate your return and contact you if necessary. If you do not, we cannot guarantee your refund will be processed. *Exlcusions Apply.
It can take up to 14 working days for us to receive your return, depending on which postal service you use. Once we receive your goods, we will inspect and process them within 48hrs. Refunds can take up to 3 working days to be processed, and may take up to 14 working days to clear (Usually 24 hours) Once it has been processed you will be emailed. If you have returned an item and have to heard back from us within 14 days please email firstname.lastname@example.org. Return shipping costs must be covered by you, the customer.
If the item is being returned as a result of our error, (damaged, faulty goods, wrong item, size, colour sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs (We will only partially refund postage via express or priority delivery). Please note you will have to provide proof of posting with the postage amount to email@example.com to receive a refund.
ModMyPi LTD will replace any items which become defective within a 30 day period from receipt of cleared payment. This policy does not affect your statutory rights.
ModMyPi LTD does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose and alteration of the product.
ModMyPi LTD does not cover general wear on any of the items distributed through the www.modmypi.com website. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
We ensure that all our products are shipped in adequate packing to ensure they are protected. If you receive an item which you believe is damaged please refuse the item. Please also write on 'DAMAGED' on the drivers documentation. If you receive goods which are damaged you must notify us within 24 hours of delivery and we will endeavour to replace or refund them within a 7 day period.
- All business to business (B2B) transactions are excluded from the 10 day cool-off period, and will be subject to a 40% restocking fee if goods are returned.
- If an item has been customised, for example branded cases, or personalised set up kits, we are unable to accept returns.