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FAQ's

Why should I buy a Raspberry Pi, Raspberry Pi Case or Accessories from you?Expand

We're a small company based in the UK, we donate 5% of our profits straight back to The Raspberry Pi Foundation and we have an awesome website. We also price match all of our products against our competitors, and we have the widest range of peripherals, add-on boards and accessories based solely around the Raspberry Pi, than anyone else. That’s why!

Why do I need a Raspberry Pi Case?Expand

As a bare circuit board, the Raspberry Pi is a sensitive piece of electronic equipment and can be exposed to a variety of desktop hazards. Knocks, drops, dust and coffee spills (we’ve all done it). This can easily be prevented with a high quality Raspberry Pi case.

Why are your prices so reasonable?Expand

Yes they are aren’t they! Our Raspberry Pi Cases are manufactured using Injection Moulding, which is an incredibly efficient mode of production and you are buying direct from the manufacturer (that’s us), so there is no middle-man. The Raspberry Pi is a low cost unit, and market research (thanks to www.raspberrymod.com) demonstrated that this was the price you wanted to pay. So, although our profit margins are low and we are donating 5% to The Raspberry Pi Foundation, we want you to be happy with the price you are paying. You can thank us by buying two Raspberry Pi cases in different colours if you like! If you don’t want to thank us, then thank The Raspberry Pi Foundation and buy a ModMyPi sticker instead, as all sticker profits go to them! What nice people we are here at ModMyPi.

Do you do international delivery?Expand

Yes, of course we do! In fact we deliver Raspberry Pi's all over the world, with absolutely no exclusions. We are also Farnell Element 14's official distributor of the Raspberry Pi to The Czech Republic and Austria!

How long will shipping take?Expand

UK parcels are sent First Class Royal Mail, and should be with you within 1 - 3 working days. International deliveries are sent via Royal Mail Airmail Small Packets, and should be with you between 3 - 12 working days. Please note these times are not guaranteed by us. For more information visit www.royalmail.com. We also utilise UPS for high value domestic and international orders.

Do you send orders tracked?Expand

All orders over £25 are sent via a tracked and insured service. Orders under that value will be sent as a standard postal parcel.

How much will shipping cost?Expand

To calculate the shipping costs, follow these quick and easy steps:

  1. Put the items you require into your shopping bag.
  2. View your bag by clicking the link in the top right hand corner.
  3. Enter your shipping country and postcode below "estimate shipping".
  4. Click "Calculate Shipping"
My order hasn't arrived and I'm afraid it's been lost, will you help me?Expand

Of course, our cut-off point for missing orders is 18 working days. So if delivery of your order appears to have exceeded this time limit, simply email sales@modmypi.com quoting your order number and we'll have a look in to it!

What methods of payment do you accept?Expand

ModMyPi utilises PayPal and Direct Card Payments for its payment system. PayPal is a secure online payment system which accepts all major credit and debit cards: Master Card, Maestro, Visa, Visa Electron, American Express, Solo and Direct Debit, in addition to payments from a PayPal account if you have one. We also accept payment via BACS for large orders.

Do I need to pay taxes?Expand

ModMyPi are based in the UK and subsequently charge VAT (currently 20%) on all orders shipped to the UK and VAT registered EU countries. Orders shipped outside the EU are not subjected to VAT and are therefore tax exempt.

Purchases will be VAT exempt if you are a VAT registered EU business. Email sales@modmypi.com with your VAT ID after regsitering an account and we'll set that up for you.

Please note: Orders shipped outside the EU may be liable for import duty. Please check your resident country's import laws to clarify whether charges will be applied.

Cool, so how do I buy stuff?Expand

Go to our shop, select the items you want, hit checkout, and this will take you through to the secure payment system. Easy!

I don't like the colours you have! Can I have a fluorescent pink one?Expand

No problem, email design@modmypi.com and we’ll do our best to give you the colour you desire!

I really like this Raspberry Pi case, but I want my name embossed on the top! Is this possible?Expand

Sure thing, email design@modmypi.com and we’ll do our best to tailor your ModMyPi Raspberry Pi case to your specifications!

Am I entitled to a refund if I don’t like it?Expand

That’s a real shame if you don’t like it! We do our best to manufacture unique and high quality Raspberry Pi cases so we would love to hear your feedback if you don’t like it. Under distance selling regulations you are entitled to a refund within 7 days of the receipt of your items, as long as the Raspberry Pi case has not been customised. Email us at sales@modmypi.com stating a reason for the return within 7 days of receipt and you will be able to send it back (at your expense) for a full refund, no questions asked!

I have another question! Can you answer it?Expand

Of course we can! Email sales@modmypi.com and we’ll aim to get back to you within 24 hours.