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Delivery Information

Delivery in the UK (Royal Mail)

UK parcels are sent via Royal Mail 48, and should be with you within 1 - 2 working day, including Saturdays. Please note these times are not guaranteed by us, for more information on Royal Mail click here

Delivery in the UK (DHL Express)

DHL Express promises to deliver packages before the end of the next working day.  DHL Express have a 98% success rate in delivering orders within this time frame, however this is not a guarantee.

In the interest of customer satisfaction, if an order is not delivered by the end of the 2nd working day, ModMyPi will issue a "no questions asked" voucher to the value of the shipping paid for use on your next order.

Next working day delivery applies to orders placed before 1pm only.

Delays caused by extraordinary circumstances, such as severe weather, are not covered by our guarantee

Delays caused by the customer, such as not being available for delivery, or providing incorrect delivery details, are not covered by our guarantee. 

For more information on DHL Express click here

Delivery in Europe and the Rest of the World

Delivery to Europe and the rest of the World will usually take place within 5 - 15 working days. While we aim to provide a good forecast of delivery date, it should be remembered that these are estimates and we cannot be held liable for any loss arising from a late delivery. Items in the same order will be dispatched together once all the products in question are in stock: individual items within an order cannot be dispatched separately.

We cannot guarantee delivery in the periods specified. However, if the order remains undelivered for a period of 15 working days following the date of dispatch, we will either process a refund of the order or alternatively dispatch the order again. Please note, there are exclusions from this 15 working day period as follows:

Russia - Due to complex customs import procedures, delays are very likely in this region. Orders shipped via Royal Mail are subject to a delivery period of up to 20 working days. We can only raise a lost claim after this time period has expired.

Brazil - Due to complex customs import procedures, delays are very likely in this region. Orders shipped via Royal Mail are subject to a delivery period of up to 20 working days. We can only raise a lost claim after this time period has expired.