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Missing, Broken or Incorrect Part on Arrival
We’re very sorry that a part was missing, damaged or incorrect. Our packers and delivery partners work incredibly hard but, being human, will make the odd mistake! We’ll do our best to set it right though, please fill in your details below:
Modify, Cancel or Combine Orders
PLEASE NOTE: We ship all orders extremely fast and cannot modify, cancel or combine orders once they have been placed. If you've already placed an order, it cannot be changed. Please make sure you carefully check your order before you check out.
Return an Item or Order
All items come with a 30 day cool-off period from the arrival of goods in which you can return any unused parts.
Please do not use this contact form for technical support and/or faulty product queries.
Please fill in your details below:
An Item is Out of Stock
Can I back-order?
We cannot accept back-orders because we cannot always predict how much or when stock will become available. Sorry!
How long will it be before its back in stock?
Unfortunately, we cannot guarantee stock lines at any given date. To receive an e-mail notification as soon as the out-of-stock product becomes available for purchase, simply fill in your email address on the product page and click the
Notify Me button.
I have an EU VAT ID! Can I order without VAT?
Please ensure that you have registered an account. Once completed, please fill in the following form, and we will email you once your account has been validated:
Can I buy via Purchase Order?
Please Note. Purchase Orders can only be placed by Schools, Businesses or Registered Charities.
Wholesale/Bulk Order Queries
Please be aware, all our prices are
fabulous, and we run most items with a very tight margin in order to give end-users the best possible pricing. If you think your order deserves special treatment, please fill in the form below, giving as much detail as possible. We are not able to quote bulk pricing on orders of less than 100 units.
Please make sure you’ve registered an account before contacting us.
You can also upload a .csv of your desired order, or take a screenshot of you basket for quotation
(make sure all files are zipped before uploading, even single files):
If the information you require is not available on the
My Account page or you have an unanswered question regarding billing, then please enter your order number and query below.
If you would like to report an issue on modmypi.com, please enter a detailed description of the issue below. The more details you provide, the faster we will be able help diagnose and troubleshoot the issue.
Delivery Questions: Tracking/Not Arrived/Cost
Please note. Tracking codes can take 24 – 48 hours to be processed and delivered to you. We do not ship orders under £25 via a tracked service unless that service is requested at checkout.
Please note. We cannot raise a claim for a lost or delayed item until 20 working days have passed from the dispatch date of the order. Please check the
Delivery Information page for information on what to do in the event of a loss or delayed item claim.
Detailed delivery information is located on the
Delivery Information page. Please ensure you have read the Delivery Information page carefully prior to contacting us.
The Delivery Information page includes information regarding:
Found or Created Something Cool You Want to Share?
Tell us about the project you’ve created or the awesome project you’ve found! We’ll be happy to share it via the
MODMYPI Twitter or
MODMYPI Facebook, or if it’s really special, post it on the MODMYPI blog!
Pre-sales Technical Query
Click here for assistance with your purchase or your pre-sales technical query. All technical queries are dealt with on our
support forums by our dedicated team of brainy engineers! Simply post your question and our team will respond
Faulty Item / Technical Support
We’re sorry that you’re having trouble with an item you've ordered!
Technical support & faulty product assessment/replacement/refunds are offered via our highly experienced engineers through the ModMyPi forums.
You will need to register an account for the forums before you can post, which simply requires a username, email and password.
Our engineers will be able to assist you in troubleshooting, and can also arrange replacements or refunds!
Please don't forget to include your order ID, the product code/item name, and the troubleshooting completed in your post!
Suggest an Item for us to Stock
If you would like to see an item in the MODMYPI store, let us know! Please send suggestions along with a description of the item, and why it would be good to stock!
Become a MODMYPI Reseller
2 The Barn
Company No.: 7974812
VAT GB: 136463217
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